Refund policy

Last Updated: September 21, 2026

At Smithopticsa, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist you. This Return & Refund Policy explains our return eligibility, return procedures, return shipping responsibilities, refund processing, and customer support information for purchases made through 
https://www.smithopticsa.shop/.

1. 30-Day Return Window

We offer a 30-day return policy. Eligible return requests must be submitted within 30 calendar days from the date your order is delivered.

To be eligible for a return, your collectible item or merchandise must meet the following conditions:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original manufacturer packaging with all accessories, manuals, parts, and protective inserts included.
• You must provide proof of purchase, such as your order number or order confirmation email.

Items that show signs of use, have missing parts, or have damaged original retail packaging may not be eligible for a return or refund.

2. How to Start a Return

To initiate a return, please contact us at info@smithopticsa.shop within the 30-day return period. Please provide your order number, the email address associated with the order, and the reason for your return request.

Once your return request has been reviewed and approved, we will provide the applicable return instructions and return authorization details.

Please do not send items back before contacting us and receiving return instructions. Returns sent without prior authorization may not be identified or processed.

3. Return Method

All approved returns must be shipped by mail. Please follow the return instructions provided by our support team.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

4. Return Shipping Costs

Customer Responsibility
For returns resulting from customer preference, a change of mind, ordering by mistake, or no longer wanting the item, the applicable return shipping cost is the customer's responsibility.

Store Responsibility
If you receive a defective, damaged, or incorrect item, Smithopticsa will be responsible for the applicable return shipping arrangements or provide an appropriate resolution at no additional cost to you.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us at info@smithopticsa.shop promptly.

To help us review the issue, please provide your order number along with clear photographs of the product, packaging, and shipping label when applicable.

After the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

6. Exchanges

We do not offer direct item-for-item exchanges. If you would like an alternative product, you may return the eligible item for a refund in accordance with this policy and place a new order through our website.

7. Refund Inspection and Processing

Once your returned package is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your return is approved, the refund will be processed within 1–3 business days to your original payment method.

After a refund is issued, additional processing time may be required by your bank, card issuer, PayPal, or other applicable payment provider before the funds appear in your account.

If you have not received your refund after allowing reasonable processing time for your payment provider, please contact us at info@smithopticsa.shop so we can assist you.

8. Restocking Fee

We do not charge a restocking fee for eligible returns.

9. Return Address

All returns must be authorized before shipment. Please follow the return instructions provided by our support team and send authorized returns to:

Smithopticsa
43 Marina Crescent
Bootle, L30 1RL
United Kingdom

Please include your order number or return authorization information with the return package to help us identify the return.

10. Customer Support and Contact Information

If you have questions regarding returns, refunds, damaged items, or this policy, please contact us during our published customer support hours:

Store Name
Smithopticsa

Website
https://www.smithopticsa.shop/

Business and Return Address
43 Marina Crescent
Bootle, L30 1RL
United Kingdom

Customer Support Email
info@smithopticsa.shop

Customer Support Phone
+44 7824852771

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed